Common questions about our products, services, and how we work.
What brands does 3G Electric supply?+
3G Electric supplies 5330+ industrial brands across electrical & automation (Schneider, Siemens, ABB), power transmission & bearings (SKF), pneumatics & hydraulics (Festo, Parker), instrumentation (Fluke), pumps, motors, material handling, machining and more — with authorised-distributor depth in combustion, pumps and controls. We supply far more than is listed online.
Can you supply a part that isn’t shown online?+
Yes. Breadth is the start, not the limit — we supply well beyond the 709,000+ parts shown online. Send us the part number, a competitor’s code, a photo, or your full bill of materials and our team will get you the genuine item, a proven equivalent, or a complete package. “If you can’t see it online, we can still supply it” is how most enquiries begin.
Does 3G Electric ship to the Philippines?+
Yes — we ship industrial equipment and spare parts to customers globally. Most stocked items dispatch within 1–3 business days; engineered configurations and factory-lead-time orders ship as soon as the manufacturing window closes. We handle international logistics, customs documentation, and delivery to your facility. For the Philippines: 5–8 business days door-to-door; Bureau of Customs clearance typically 2–4 business days.
How quickly can I get a quote for industrial parts?+
We respond to all quotation requests within 24 hours. For stocked items, quotes are typically issued same-day. For engineered solutions or custom configurations, our technical team will assess your requirements and provide a detailed proposal within 48-72 hours including pricing, lead times, and technical specifications.
Can you find an equivalent for a discontinued or competitor part?+
Yes — cross-referencing is core to what we do. Give us the original manufacturer’s part number and we’ll identify a genuine match or a proven equivalent, with the technical comparison to back it up. Send us the code and our team will handle the rest.
Do you provide installation and commissioning services?+
Yes. Our engineering team provides installation, commissioning and startup support, plus preventive-maintenance contracts, emergency repair and on-site training — paired with authorised-distributor expertise in combustion, pumps and control systems.
Can you help me find the right replacement part for my equipment?+
Absolutely. Send us the model number, serial number, or a photo of the existing part, and our technical team will identify the correct replacement. We maintain cross-reference data across all major industrial brands. You can submit a parts inquiry through our website, email us at info@3g-electric.com.ph, or call +65 8878 8355.
What payment methods do you accept?+
We accept bank transfer (TT) and credit terms for qualified business accounts. For new customers, we typically work on a prepayment basis; credit terms (Net 30/60) are available after account review. Invoicing in PHP or USD. Bank transfer and corporate PO accepted.